Privacy Policy

Highvac Cleaning & Maintenance by JMC Services ("we," "us," "our") provides gutter clearing, reach cleaning, softwashing, roofline maintenance, and related exterior cleaning services, as well as the sale and reconditioning of gutter vacuum equipment.

We operate from Southampton and Chudleigh, South Devon, serving customers across Devon, Dorset, Hampshire, Wiltshire, Somerset, Sussex, and surrounding areas.

Contact: info@highvac.co.uk

Information you provide directly:

• Name, email address, and phone number
• Property address and site details relevant to your enquiry
• Details of the work you're enquiring about
• Any other information you choose to include in a message, quote request, or equipment enquiry

Information collected automatically:

• IP address and general location
• Browser type, device type, and operating system
• Pages visited, time spent on the site, and how you arrived at our site
• Cookie data (see Cookies and Analytics below)

• Respond to enquiries and provide quotations
• Arrange, schedule, and carry out work
• Process payments and issue invoices
• Handle equipment sales, deliveries, demonstrations, part-exchanges, and warranty matters
• Communicate with you about work in progress or completed
• Maintain records of jobs carried out, including before and after photographs
• Improve our website and understand how visitors use it
• Meet our legal and regulatory obligations

• Contract: where processing is necessary to provide a service you've requested or to fulfil an equipment order
• Legitimate interests: to respond to enquiries, maintain business records, and improve our services
• Legal obligation: where we're required to retain records for tax, insurance, or regulatory purposes
• Consent: where you've specifically agreed to something, such as receiving marketing communications

Your information may be stored on business devices, mobile devices used by our team while working on site, and secure third-party services we use to run our business, such as email and website hosting providers.

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure. Please avoid sending sensitive information, such as payment card details, by email.

• Enquiries that don't lead to work: typically retained for up to 12 months
• Completed job records: retained for at least 6 years
• Equipment sales and warranty records: retained for the duration of any applicable warranty period, plus 6 years

You can request deletion of your information at any time; see Your Rights below.

We may share your information with subcontractors and trusted tradespeople where necessary to complete work; service providers such as hosting, email delivery and payment processors; professional advisers such as accountants or insurers; and authorities or regulators where legally required. We do not sell your personal information to third parties.

We routinely take before and after photographs as part of our standard process and may share them with you to confirm work carried out.

We may use photographs of completed work on our website, social media, or marketing materials. These will not identify you or your address. If you'd prefer we did not use photographs of your property, let us know and we will respect that.

We're a Checkatrade member and customers may choose to leave reviews on our Checkatrade profile. Reviews left on Checkatrade are governed by Checkatrade's own privacy policy and terms, not ours. We may display selected reviews on our website, showing only information already publicly visible on the review platform.

Our website uses cookies and similar technologies to function correctly and to help us understand how visitors use the site. We may use third-party services including Google, Meta/Facebook, and our website hosting provider. These services may set their own cookies and collect data under their own privacy policies.

You can control or disable cookies through your browser settings, though some parts of the site may not work as intended.

We will only send marketing communications where you've agreed to receive them or where you're an existing customer and the communication relates to similar services. You can opt out at any time by contacting info@highvac.co.uk.

Under UK data protection law, you have rights to access, rectification, erasure, restriction of processing, data portability, objection to processing based on legitimate interests, and withdrawal of consent. To exercise these rights, contact us at info@highvac.co.uk. We will respond within one month.

If you're unhappy with how we've handled your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk · 0303 123 1113.

We may update this Privacy Policy from time to time. The version published on our website at the time of your enquiry or booking is the one that applies.

For questions about this Privacy Policy or how we handle your data, email info@highvac.co.uk or visit highvac.co.uk.